Version 2026-08-01
If you haven’t sent anything to anyone outside your organization from that workspace, ask and we’ll refund it. Once participants have been contacted, the work has been done.
If no specialist work has begun, it’s refundable on request. Once your specialist has started making attempts, refunds are at our discretion and are considered case by case.
Always back to the original payment method, through our payment provider, and only once the provider confirms it. A refund does not un-send anything that was already sent, and it does not delete the record of what happened.